Katie Floyd, of the Mac Power Users Podcast, put an interesting post on her blog yesterday: Sending a Mac In For Service. You must read it. All of it.
She begins thusly:
I’ve been having some trouble with my MacBook Air the past several months and had to send the machine in for service three times this summer. Twice to the local Apple authorized repair shop and then finally to Apple’s Texas repair depot.
Her first bit of advice? And I quote: Backup, Backup, Backup. You think? 😀
Make sure to catch the rest of her excellent advice.